{"id":5795,"date":"2026-07-26T17:20:49","date_gmt":"2026-07-26T15:20:49","guid":{"rendered":"https:\/\/silwers.ue.katowice.pl\/?post_type=courses&#038;p=5795"},"modified":"2026-07-26T17:20:49","modified_gmt":"2026-07-26T15:20:49","slug":"ai-professional-advisor-lawyer-and-customer-support","status":"publish","type":"courses","link":"https:\/\/silwers.ue.katowice.pl\/en\/courses\/ai-professional-advisor-lawyer-and-customer-support\/","title":{"rendered":"AI PROFESSIONAL ADVISOR: LAWYER AND CUSTOMER SUPPORT"},"content":{"rendered":"<p>Older adults often face formal digital interactions that are stressful: a phone bill is wrong, an online shop does not deliver a product, a warranty is unclear, they want to draft a will, a public service form is difficult, a bank blocks an account, or a rental agreement contains unfamiliar terms. In these moments, people may feel pressured, embarrassed or unsure where to begin.<\/p>\n<p>AI can help by preparing the learner. It can explain general terms, organise facts chronologically, draft a polite complaint, create a checklist for a call, or suggest what questions to ask a lawyer or support person. This preparation can reduce anxiety and make the learner more confident when contacting the official authority or professional.<\/p>\n<p>The important safety message is that AI should support preparation, not replace the official decision. It can help the learner understand and organise, but a legal matter, financial dispute, consumer claim, contract, pension issue, will drafting, identity problem or serious complaint should always be verified through the proper professional or institutional way.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Older adults often face formal digital interactions that are stressful: a phone bill is wrong, an online shop<\/p>\n","protected":false},"author":45,"featured_media":0,"template":"","course-category":[131],"course-tag":[],"class_list":["post-5795","courses","type-courses","status-publish","hentry","course-category-english"],"_links":{"self":[{"href":"https:\/\/silwers.ue.katowice.pl\/en\/wp-json\/wp\/v2\/courses\/5795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silwers.ue.katowice.pl\/en\/wp-json\/wp\/v2\/courses"}],"about":[{"href":"https:\/\/silwers.ue.katowice.pl\/en\/wp-json\/wp\/v2\/types\/courses"}],"author":[{"embeddable":true,"href":"https:\/\/silwers.ue.katowice.pl\/en\/wp-json\/wp\/v2\/users\/45"}],"version-history":[{"count":1,"href":"https:\/\/silwers.ue.katowice.pl\/en\/wp-json\/wp\/v2\/courses\/5795\/revisions"}],"predecessor-version":[{"id":5820,"href":"https:\/\/silwers.ue.katowice.pl\/en\/wp-json\/wp\/v2\/courses\/5795\/revisions\/5820"}],"wp:attachment":[{"href":"https:\/\/silwers.ue.katowice.pl\/en\/wp-json\/wp\/v2\/media?parent=5795"}],"wp:term":[{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/silwers.ue.katowice.pl\/en\/wp-json\/wp\/v2\/course-category?post=5795"},{"taxonomy":"course-tag","embeddable":true,"href":"https:\/\/silwers.ue.katowice.pl\/en\/wp-json\/wp\/v2\/course-tag?post=5795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}