In the age of globalisation, chatbots are also becoming an invaluable bridge connecting us to services from all over the world. For a machine, the concept of a language barrier does not exist – modern systems are capable of understanding and responding in real time in dozens of languages. Thanks to this, a foreign national living in Poland can deal with official matters at a government office or bank in their native language, whilst we, when travelling or ordering services from the other side of the world, do not have to worry about a lack of fluency in a foreign language. A bot will not only understand us, but also respond precisely, eliminating the risk of misunderstandings arising from accents or stress.

What’s more, a virtual assistant completely solves the problem of time zones. In a world where a company may be based in New York whilst we contact it from Warsaw, traditional office hours cease to matter. The machine is always ‘on the spot’, ready to help exactly when we need it, regardless of what time it is on the clock in another part of the globe. This makes the world feel smaller and friendlier, and gives us the freedom to get things done on our own terms, without having to check a calendar or a map.